For our regional customers, we request that you fill out the credit return form and email (or fax) it to the appropriate state branch for authorisation prior to returning parts for credit.

For metropolitan areas serviced by our drivers, please ensure you provide detailed information on why the part is being returned.

• If the part is being returned due to damage or defect, full details of the defect are required including the original purchase invoice number.
• If a credit claim is being made pursuant to our Express Warranties Against Defects we require the original invoice number, full details of the defect, and proof of timeframe/km etc.
• Acceptance of the part by our driver does not mean your application for a credit note is granted.

Your cooperation assists us in managing the credit and return-to-stock processes to ensure our inventory is well maintained.